Privacy Policy
Last Updated: July 25, 2025
This Privacy Policy outlines how Song Loom, LLC ("Song Loom," "we," "our," or "us") collects, uses, discloses, and protects information obtained through our website, www.songloom.com (the "Website"), and services related to the creation and delivery of custom songs (the "Services"). By using our Website or Services, you agree to the practices described in this Privacy Policy and our Terms of Use.
We may update this Privacy Policy periodically. We encourage you to review it each time you use our Services to stay informed about how we handle your information.
1. Information We Collect
a. Non-Personal Information
When you visit our Website or use our Services, we may collect certain technical data that does not directly identify you ("Non-Personal Information"). This includes:
- Device type, operating system, and browser information
- IP address and general location
- Site activity (e.g., pages visited, links clicked, time spent)
- Referring/exit URLs and search terms
- Cookies and usage tracking (see Section 4)
b. Personal Information
When you create an account or purchase a custom song, we may collect information that can identify you ("Personal Information"), such as:
- Name and email address
- Payment and billing information
- Story content or messages submitted as part of your song order
We treat your story content as confidential Personal Information. However, we reserve the right to use or publish the final song product (not the submitted story) at our discretion unless otherwise agreed.
2. How We Use Your Information
We may use collected information to:
- Fulfill and personalize your custom song order
- Communicate with you about your order or technical issues
- Send confirmations, updates, and support responses
- Provide promotional offers, updates, or newsletters (unless you opt out)
- Analyze usage trends and improve the Services
- Detect and prevent fraud or unauthorized activity
- Comply with applicable legal obligations
3. Communication Preferences
We require an email address to fulfill your order and communicate with you. We may also send marketing or promotional emails. You can opt out of promotional emails at any time by clicking the "unsubscribe" link in any message or contacting support@songloom.com.
We may also use your phone number (if provided) for transactional support. You may update or remove your contact details from your account settings.
4. Cookies & Tracking Technologies
We use cookies, pixel tags, scripts, and similar technologies to:
- Maintain session information
- Analyze Website traffic and user behavior
- Personalize user experience and promotions
Cookies do not contain Personal Information. However, some features of the Website may not function correctly if cookies are disabled in your browser.
5. Payment Information
When you make a purchase, your payment details are securely processed by our third-party payment processor using industry-standard encryption (e.g., SSL). We do not store your full credit card number.
6. Third-Party Services & Advertising
We may work with third-party analytics providers (e.g., Google Analytics) and advertising platforms (e.g., Meta, Google Ads) to understand usage patterns and deliver personalized ads. These providers may use cookies or similar tracking tools to collect anonymous data.
We do not share your Personal Information with advertisers. You can manage ad settings through your browser or directly with these providers.
7. Data Sharing & Disclosure
We do not sell your Personal Information. We only share data:
- With vendors or service providers who help us operate the Website (under confidentiality agreements)
- As required by law or in response to legal processes
- To protect our rights, safety, or users
- In the event of a business transfer (e.g., merger, acquisition, sale)
8. Data Retention & Security
We retain your Personal Information for as long as needed to provide Services and comply with legal obligations. We employ technical, administrative, and physical safeguards to protect your data. However, no method of internet transmission is 100% secure.
9. Your Rights & Choices
You may:
- Request access to or correction of your Personal Information
- Delete your account or request data deletion
- Opt out of promotional communications
To do so, contact us at support@songloom.com.
10. Children’s Privacy
Our Services are intended for users age 13 and older. We do not knowingly collect Personal Information from children under 13. If you believe a child has submitted information, please contact us so we can delete it.
11. External Links
The Website may link to third-party websites or platforms. We are not responsible for their privacy practices. Please review their policies before submitting any information.
12. Contact Us
If you have any questions or concerns about this Privacy Policy or your data, please contact:
Song Loom, LLC
support@songloom.com